Getting discounts is easy.
Please try the following:
3. If you do not have your itinerary ID or still cannot locate your reservation, please contact us Travel Support at + 1 (800) 241-0010.
Note: When booking your hotel room, always verify your email address you entered during the purchase process. This is the email address we will send your hotel booking confirmation email to.
Your refund will be the total amount paid, less any cancellation fees per the hotel’s cancellation policy that can be found in your confirmation email.
The funds will be refunded to your card that was used to purchase within 3-7 business days.
Please call Travel Support, + 1 (800) 241-0010. This number can also be found in the confirmation email you received when you booked your hotel.
In addition, you can see the hotel provider’s cancellation policy, in this same email, regarding refunds of a reservation and/or any cancellation fees that may apply. The policies are clearly detailed and are closely followed because of our contractual arrangements. For some cancellations, a non-refundable 35.00 USD per room reservation service recovery fee may apply and will be stated in the cancellation policy of your hotel booking.
We work hard to find you the best-discounted hotel prices at the time of your hotel booking. We continually work with many hotel suppliers and our direct hotel partner relationships to get you the best value.
You will need to provide a photo ID along with a credit or debit card for incidentals.
If you cannot find your Confirmation number when you arrive at the hotel as an alternative you can give them your first and last name plus date of arrival and the booking can be located in this manner.
Hopefully, you'll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don't find the answer to your question below; please use our Support link at the bottom of this Travel website.
You will receive an instant confirmation to your email address immediately following your reservation. Please feel free to call the hotel directly the day before your arrival.
We use the latest encryption technology. We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us can not be intercepted or decrypted by anyone other than the intended recipient.
We may contact you directly if we need to validate information for your security.
We have provided you an actual reservation with an instant confirmation number, so there is nothing else that needs to be done. Keep your email confirmation for your hotel check-in. Behind the scenes, the hotel provider will re-validate the reservation and acknowledge that they are prepared for your arrival. Please feel free to call the hotel directly the day before your arrival.
Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day.
Some hotels do provide free shuttle services from the airport. That Information can be found on the property information page on that specific hotel’s website or you may call them directly.
Please note that due to COVID-19 some hotels may have discontinued some services.
Some hotels include a free breakfast with each room night booked. That Information can be found on the property information page on that specific hotel’s website or you may call them directly.
Free parking is provided at many hotels. Check the property information page on that specific hotel’s website or you may call them directly.
Most hotels require a minimum age of 18 in order to book a room. Some require the guest to be 21 years of age with a valid credit card. You can see requirements and other hotel amenities on the hotel's property information page on that specific hotel’s website or you may call them directly. In addition, the hotel may have a requirement for the guest to provide a credit card in their name to check-in as another form of identification.
The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available, but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend that you contact the hotel directly to validate the amenity or service(s).
Every city has its own tax rates. In some cases, there are additional fees imposed by providers, local, city, state, and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.
If a hotel is charging resort fees and it is not included in your rate total, it will be noted in your reservation details at the time of purchase and after purchase, it can be found in your Confirmation Email.
You used a traditional debit or credit card when you purchased and charged the full amount up front for your hotel reservation. This is because our providers give us the best rates possible at the time of your purchase. You will see this charge as Hotel Accommodations on your bank statement.
During the hotel search process on the travel site, the hotel rooms that are refundable are indicated with “Refundable Rate” under the hotel price. If “Refundable Rate” is not present under the price, then it's a non-refundable room.
Generally, yes, we do provide rates and break out the taxes and fees for your convenience. However, occasionally a hotel will not provide us with their tax and fees information, therefore we are unable to show that information to you. If you find a hotel that doesn't provide tax rate information, please call our Travel Support Number found in your confirmation email and we'll find out the tax information for you.
Yes, for these great rates, you pay for the entire hotel amount at the time of purchase. We have negotiated the best rates on the hotel rooms for you.
It is important to disclose all occupants in your party and disclose their ages. This can be done during the booking process.
Please refer to your confirmation email of that previous reservation and call the Travel Support Number + 1 (800) 241-0010 for immediate assistance.
Our Travel Support Representatives are on stand-by 24 hours per day, 7 days a week.
You can make a reservation for someone else using our system. Just make sure you include that person's name and information in the Traveler Details section at the time of purchase. You can have a different name and address for the guest and for the person paying with their credit card.
Also, note that there may be an age restriction for that specific hotel. Most hotels require a minimum age of 18 in order to book a room and some require the guest to be 21 years of age. To check-in, your guest will need to provide a photo ID along with a credit or debit card for incidentals.
Yes. You can switch hotels by canceling your previous reservation (hotel cancellation fees may apply) and make your new reservation via the Travel website. Please review your existing reservation confirmation email for the cancellation or modification penalties, if any.
If you have additional questions, please call the Travel Support Number on your existing confirmation page for immediate assistance.
Due to industry regulations, we can only send refunds back to the original payment method. However, most banks and card companies have policies in place for instances just like this. If you have a new account with the same institution, they can often credit the funds to the new account. If you closed all accounts entirely, they may notify you of the credit or issue you a check. In all instances, we recommend reaching out to your financial institution directly, as they'll be the best source of information regarding their processes.
You may use your Bank of America Payment Card to get discounts on eligible travel bookings.
